We’ll go to the furthest extent to bring your travel plans to life, at the most transparent price. Kiwi.com benefits is the ultimate package of services designed to cover your travel needs, ensuring a smooth and hassle-free journey.
The information in this article only applies to itineraries with direct Ryanair flights. If your itinerary includes a flight with any other airline, or does not include any Ryanair flights at all, please read this article. The Kiwi.com benefits offered on direct Ryanair itineraries are slightly different, please be sure to consult the correct article.
Instant compensation in case of disruptions
Our benefits cover you if your trip gets disrupted because airlines changed, canceled, or significantly delayed any part of it. If that happens, you will be eligible for instant compensation. If you pay with Visa or MasterCard, it will be sent to your original method of payment. If you pay with any other payment method, such as Kiwi.com Credit, Google Pay, or Apple Pay, you will receive Kiwi.com Credit, an immediate refund.
If there’s less than 5h to departure or you’re already in transit, we’ll send you the amount matching the price of replacement flights with arrival time closest to your original one. If it’s 5 hours or more before the departure of your first flight we’ll factor in the price of replacement flights with arrival time closest to your original one, or the price of your original booking apart from the service fees you paid us.
Assisted refund
In case of flight cancellations by Ryanair, you’ll also have the option to apply for a monetary refund, which we will do on your behalf. Your refund will be sent, minus service fees, within 7 days of your request. Please keep in mind that if you’d rather deal directly with the airlines to arrange alternative flights, you can.
Read about the terms and conditions here.
Live Boarding Pass
Stay informed throughout your travel day. On the Kiwi.com app, you’ll get real-time flight updates, gate info, and more, straight to the palm of your hand.
In any case, we’ll always keep you informed about trip updates or changes via email and account messages.