We’ll be there for you in all situations — whether it means helping you with alternative travel options or with a refund — but we will only cover the costs if you have a version our disruption services.
If you have Disruption Protection, we’ll offer you an immediate refund in Kiwi.com Credit to put towards an alternative flight or to apply for a refund from the carriers on your behalf, as part of our standard assisted refund procedure.
Connection Protection covers self-transfer itineraries from airline cancellations or significant delays. If that happens, we’ll offer you instant compensation in Kiwi.com Credit (up to the cost of your entire booking) to book a replacement flight. Knowing you can get instant Kiwi.com Credit to book a new flight in the case of significant disruptions can help re-assure you for your trip.
With or without our disruption services, we will offer you to apply for a refund from the carriers on your behalf. The refund amount and processing speed will depend on airline rules and applicable laws.
Airline schedule changes can be problematic for your trip if they arise. We recommend adding our disruption services to your flight to ensure you have peace of mind ahead if your trip is disrupted or canceled. Without coverage from our disruption services, we can only offer you paid alternative options or a refund according to the carrier policies and applicable laws.
If you have a trip including a flight with an origin or destination in the United States, you also might be eligible for a refund to your original payment method directly from us. But sometimes we need to check your refund eligibility with the carrier first.