If you’re currently traveling and there's a delay that affects your connections, please go to your account, open your trip, and click on Going to miss your connection? We’ll show you your options and help you navigate what to do.
We might also advise you to contact us directly. You’ll find an option to message or call us on the Contact us page, or at the bottom of any of our FAQ articles. Our phone numbers are also on your e-ticket.
If you have protection through our disruption services, we’ll offer you alternative options or a form of compensation.
If we can't see the delay in our systems, our agents will need to confirm it manually before they can assist you further.
You should also let us know when you'll be boarding the delayed flight, so that we can book you an alternative that you’ll be able to catch.
In some cases, we might advise you to book an alternative yourself at the airport. However, please don’t book anything before you confirm it with our agent or agree on a refund. You might lose protection through our disruption services.