If you’d rather deal directly with the airlines and you haven’t accepted any alternative option or a refund from us, you can. Your options will always depend on the applicable law (such as EC261) and the conditions of the airlines.
Airlines who caused the disruption should always offer you some options for the disrupted part of the trip. For example, under EU rules, they have to provide you with a free alternative or refund if they cancel your flight.
Please note that the airlines are not responsible for parts of your trip that were booked with other airlines as part of a self-transfer itinerary. They'll only be able to offer support on affected flights of their own, and not of the other airlines within your itinerary.
Let’s say your self-transfer trip was changed, canceled, or delayed. Even if certain parts of your itinerary were disrupted, there’s a high likelihood you won’t get alternative options for the parts of your trip that weren’t canceled or changed. You can still apply for a refund, but it will depend on regular carrier policies — as if you were canceling these parts voluntarily.
However, if your self-transfer trip includes a flight with an origin or destination in the United States, you might be eligible for a refund from us.