It depends whether you have the Basic or Premium version of our Disruption Protection.
If you have Disruption Protection Basic we’ll either offer you instant Kiwi.com Credit or to apply for a refund from the carrier.
If you have Disruption Protection Premium, we’ll book you an alternative itinerary of your choice or offer you an immediate refund for the unused parts of your trip. The extent of our coverage depends on whether or not you’re already traveling when the disruption occurs.
If you’re already traveling or it’s less than 48 hours before your trip:
- We’ll cover up to the amount you paid for your trip— if the alternative you choose is more expensive, you’ll need to pay the difference.
- If you opt for a full refund, you can choose how to get refunded — in Kiwi.com Credit or via your original payment method.
In some cases, we’ll also offer to cover your accommodation, refreshments, or airport transfers. Read more in What extra compensation can I get with Disruption Protection Premium?
If it’s 48 hours or more before your trip:
- We’ll cover up to the amount you paid for your trip — if the alternative you choose is more expensive, you’ll need to pay the difference.
- If you opt for a full refund, you can get it immediately in Kiwi.com Credit.
An immediate refund back to your original payment method isn’t possible in this scenario. If you don’t want Credit, you can choose an assisted refund, where we apply for a refund from the carriers on your behalf. If they provide a refund, we’ll forward it to you.