Kiwi.com Basic is our service option offering a flexible starting point for travelers. It provides the essentials for your journey, with the ability to add services as needed.
Your options when airlines cancel or significantly change your flight
If the airline cancels or significantly changes your trip, you have options depending on your preferences, whether you have a self-transfer itinerary, or if your flight had an origin or destination in the US.
Connection Protection
If you booked a self-transfer itinerary, Connection Protection will cover you if your trip gets disrupted because airlines changed, canceled, or significantly delayed any part of it.
If that happens, we’ll offer you instant compensation in the form of Kiwi.com Credit which can be used to book a replacement flight right away. If your disruption results in an overnight stay, we’ll also help with accommodation. A canceled flight due to unforeseen circumstances shouldn’t disrupt your trip!
The amount of Kiwi.com Credit we offer is calculated to cover the cheapest option that fits your itinerary with an arrival time within 24 hours of your original schedule. However, we’ll never offer you less than the airline’s reservation price for the canceled or significantly changed flight.
If we learn about the disruption after the departure of your first flight, we’ll give you Kiwi.com Credit equal to the price of the cheapest alternative. If we learn about the disruption before or at the time of the departure of your first flight, we’ll give you Kiwi.com Credit up to the cost of your entire booking.
If you’d like to use your Credit for a replacement flight we encourage you to book one as soon as possible, as prices may go up. However, you can decide to hold onto the Kiwi.com Credit and save it for a future trip — it’s valid until the stated period of validity.
Read more about Connection Protection in our Terms & Conditions.
Assisted refunds
We can process a refund request with the airline on your behalf. We’ll do everything we can to try and get you a monetary refund, but the amount and processing time will depend on the airline’s rules and applicable laws.
The exception would be for flights with an origin or destination in the United States. In this case, if the airline confirms you’re eligible for a refund, we’ll refund you within 7 days. If you have a self-transfer itinerary, we’ll assess your eligibility and refund you within 7 days of your request.
Deal with the airline directly
Please keep in mind that if you’d rather deal directly with the airline instead of accepting help from us, you can.
Manual check-in
Unlike Kiwi.com Guarantee, Basic doesn’t include automatic check-in. You’ll need to fill in or confirm your check-in details after booking, and we’ll take it from there. Your boarding pass will then be available in the app.
Start simple, build from there
Start with the basics and personalize as needed — choose from baggage, seats, insurance, and more. Your trip, your way. Your entire itinerary will always be in your Kiwi.com app after your booking process. so you’ll always be aware of what you’ve got covered!
For more reassurance, consider adding the Kiwi.com Guarantee for full protection – get an instant refund in Kiwi.com Credit if your trip is canceled or significantly delayed.
The Kiwi.com Guarantee is our highest level disruption protection where you receive instant Kiwi.com Credit if airline delays or cancellations affect your journey, as well as automatic check-in and access to the Live Boarding Pass with real-time flight updates.
With Disruption Protection, you get instant Kiwi.com Credit to book an alternative flight, and you’re also provided with accommodation coverage. This could be particularly useful if your return flight has been canceled and you’re stuck at an airport overseas. The Kiwi.com Guarantee provides passengers with that extra layer of assistance should an airline disrupt your trip via a significant delay or flight cancellation. Please see the Kiwi.com Guarantee page for more information.