We’ll go to the furthest extent to bring your travel plans to life, at the most transparent price. The Kiwi.com Guarantee Flexi fare is designed to cover all your travel needs, ensuring flexibility and a hassle-free journey.
Flexibility to cancel or rebook
If you need to cancel your trip, you'll get 100% of your ticket price refunded in Kiwi.com Credit. Kiwi.com fees and any extras such as bags, seats, or other added services are not refundable. This allows you to be fully in control of your trip, with the ability to rebook your flight at any time.
You can cancel your trip up to 48 hours before departure. If you booked your trip within 6 days of your flight, you would have until 4 hours before departure to confirm your cancellation.
Disruption Protection
Our Disruption Protection covers you if your trip gets disrupted because carriers changed, canceled, or significantly delayed any part of it. If that happens you may be eligible for instant compensation in the form of Kiwi.com Credit — no more hassle of waiting for the airline to refund you for the canceled flight.
If there’s less than 5h to departure or you’re already in transit, we’ll send you the amount matching the price of replacement flights with arrival time closest to your original one.
If it's 5 hours or more before the departure of your first flight we’ll factor in the price of replacement flights with arrival time closest to your original one, or the price of your original booking apart from the service fees you paid us.
If you’d like to use your Credit for a replacement flight we encourage you to book one as soon as possible, as prices may go up. However, you can decide to hold onto the Credit and save it for a future trip.
You’ll also have the option to apply for a monetary refund from the carrier, which we can do on your behalf. The refund amount, your refund options, and processing speed depend on airline policies and relevant laws. Please keep in mind that if you’d rather deal directly with the airlines instead of accepting help from us, you can request a refund from the airline yourself.
Read about the terms and conditions of our Disruption Protection here.
Automatic check-in
If you've already saved your details in your Kiwi.com account or added them during booking, we'll check you in automatically once online check-in opens — no action needed.
If your details aren't saved yet, add them after booking, at least 24 hours before departure, and we'll take care of the rest. Once we've checked you in, your boarding pass will be available in the app.
If your details aren't saved yet, add them after booking, at least 24 hours before departure, and we'll take care of the rest. Once we've checked you in, your boarding pass will be available in the app.
Live Boarding Pass
Stay informed throughout your travel day. On the Kiwi.com app, you'll get real-time flight updates, gate info, and more, straight to the palm of your hand.
In any case, we’ll always keep you informed about trip updates or changes via email and account messages.
In any case, we’ll always keep you informed about trip updates or changes via email and account messages.