If your trip or a part of it gets canceled, your departure changes by more than 24 hours, or the change affects the rest of your booking — for example, if your first flight is delayed and you miss your connection — in most cases, we'll offer you Kiwi.com Credit or a refund.*
*However, sometimes the carrier offers us an alternative similar to your original flight and we need to choose whether to accept it or not — in that case, we’ll accept it on your behalf and send you an updated itinerary.
Otherwise, we'll automatically request a refund for the changed part of your trip and get back to you with your options.
Unless the exception as described above applies, whether or not the alternative is contributed towards or paid depends on if you have our disruption services.
If you have Disruption Protection or Connection Protection, you can choose one of two options: instant compensation in the form of Kiwi.com Credit to book a replacement flight right away, or a refund from the carrier.
Please note that our disruption services don’t apply under extraordinary circumstances that neither we nor the carriers could prevent.