Regardless of whether you get an alternative travel option or a refund from us or from the carriers, you might still have a right to extra compensation.
For example, passengers traveling from the European Union with any airline or to the European Union with an EU airline are protected by the EC 261 regulation. Other states, such as Canada, also offer similar protection, and some carriers have extra compensation stipulated in their terms and conditions.
When it comes to flights, your rights — depending on the circumstances of your travel disruption, include the right for reimbursement, re-routing or return, and the right to care, usually consisting of free refreshments, hotel accommodation, and transport between the airport and your accommodation.
You might also be eligible for monetary compensation. The EC 261 regulation grants you compensation for denied boarding, delays of more than 3 hours, and cancellations* announced less than 14 days before departure. Depending on the distance of the disrupted flight, it’s ranging from €250 to €600 but doesn’t apply in case of extraordinary circumstances.
* Under the EC 261 regulation, schedule changes that bring the departure forward by more than 1 hour are considered as cancellations and passengers have the same rights.
Read more about how to claim your EC 261 compensation in this article.